Want to track a fraud report or device request?

If you've submitted a report, you can check its status using your reference number.

Track Status

How to Check Your Device

1.

Every phone has a special 14-digit number called an IMEI Number.

2.

If your phone uses two SIM cards, it will have two IMEI numbers.

3.

To find your IMEI Number, dial *#06# on your phone – it will appear on your screen.

4.

Copy the IMEI Number and enter it in the box below to check your device's status.

5.

Or, for an easier option, just dial *197# and follow the instructions on your screen.

Enter IMEI Number

Enter the IMEI number without spaces or dashes

Check device IMEI

Dial *#06# to see your device IMEI

Identify an illegitimate device

Dial *197# and you will get a confirmation message